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walkitouthttps://www.businessinsider.com/customer-is-always-right-etail-worker-violence-harassment-2021-9
This piece caught my eye because of the photo. I was like, whoa, that’s a lot of people wrestling over some TVs that don’t even look that exciting. Must be an old photo! It’s an old photo. How old, not sure, but I’m betting from November 2017.
A large chunk of the beginning of the article, that tees up the “entitled consumer” comes from Mark Cohen, an adjunct professor. I’m fairly certain that everyone is hoping that “adjunct professor at Columbia” is read as “professor at Columbia”, but I read “adjunct professor at” as “adjunct”, because I had it explained to me, I didn’t believe it, I did some cross checking, I admitted the person who explained it to me was in fact right and I haven’t lost track of it since.
Here is what wikipedia has to say on the topic:
https://en.wikipedia.org/wiki/Adjunct_professors_in_North_America
Cohen’s degrees are from when I was … young. Also, I don’t know what about Electrical Engineering sets you up to be any kind of expert in retail, but I guess he learned as he went. I respect that! (<— Interpret that however you like; I probably mean all possible interpretations, especially mutually incompatible ones. It may be a bit late for believing impossible things before breakfast, but ya gotta keep practicing if ya want to get good at something.)
Anyway. It’s a big hop from the Ritz to attributing retail worker fears of being shot if they tell in-person customers to wear masks while in the store to Amazon having a particularly customer-centric approach to the business. A biiiiiiig hop.
It’s nice to see the young hustle culture folx at Insider hooking up with the aging hustle culture folx. Good times.
This piece caught my eye because of the photo. I was like, whoa, that’s a lot of people wrestling over some TVs that don’t even look that exciting. Must be an old photo! It’s an old photo. How old, not sure, but I’m betting from November 2017.
A large chunk of the beginning of the article, that tees up the “entitled consumer” comes from Mark Cohen, an adjunct professor. I’m fairly certain that everyone is hoping that “adjunct professor at Columbia” is read as “professor at Columbia”, but I read “adjunct professor at” as “adjunct”, because I had it explained to me, I didn’t believe it, I did some cross checking, I admitted the person who explained it to me was in fact right and I haven’t lost track of it since.
Here is what wikipedia has to say on the topic:
https://en.wikipedia.org/wiki/Adjunct_professors_in_North_America
Cohen’s degrees are from when I was … young. Also, I don’t know what about Electrical Engineering sets you up to be any kind of expert in retail, but I guess he learned as he went. I respect that! (<— Interpret that however you like; I probably mean all possible interpretations, especially mutually incompatible ones. It may be a bit late for believing impossible things before breakfast, but ya gotta keep practicing if ya want to get good at something.)
Anyway. It’s a big hop from the Ritz to attributing retail worker fears of being shot if they tell in-person customers to wear masks while in the store to Amazon having a particularly customer-centric approach to the business. A biiiiiiig hop.
It’s nice to see the young hustle culture folx at Insider hooking up with the aging hustle culture folx. Good times.