The Ongoing Unsubscribe Saga
Oct. 29th, 2012 09:46 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
walkitoutThings have been ticking along well enough with my secondary e-mail cleanup efforts. One of the stickier problems I had recently involved DirectTV: someone gave them my e-mail address on their account, so this wasn't straightforward marketing e-mail to unsubscribe from. However, while it did generate a good volume of e-mail in a small amount of time, it obviously wasn't DirectTV's problem, and they did a comprehensive fix in a timely fashion.
The other sticky problem I'm having is with Jo-Ann Fabrics. I've attempted to unsub from them a half dozen times. I suspect, but do not know, that the problem is the with-or-without-the-period issue in usernames with gmail. Also, they have a comprehensive change-your-info page which handles text, e-mail address changes, preference changes including direct mail changes; it's possible that it's just cumbersome and broken. I believe that very simple unsub pages that let you type in your e-mail address (as opposed to pulling it off the link embedded in the e-mail they sent you) are much more effective.
I finally sent e-mail to customer service asking to be unsubbed to the two variations of the e-mail address which is receiving the marketing e-mails. Hopefully it will work. Because they are sending something at intervals of more than three times a week. WHICH IS FUCKING INSANE. Who is running a marketing department that thinks sending bulk e-mail out more than three times a week is a good idea?
ETA: Customer service has this to say:
"We have received and processed your request to be removed from our mailing list. Please allow up to two weeks for this change to take effect."
The other sticky problem I'm having is with Jo-Ann Fabrics. I've attempted to unsub from them a half dozen times. I suspect, but do not know, that the problem is the with-or-without-the-period issue in usernames with gmail. Also, they have a comprehensive change-your-info page which handles text, e-mail address changes, preference changes including direct mail changes; it's possible that it's just cumbersome and broken. I believe that very simple unsub pages that let you type in your e-mail address (as opposed to pulling it off the link embedded in the e-mail they sent you) are much more effective.
I finally sent e-mail to customer service asking to be unsubbed to the two variations of the e-mail address which is receiving the marketing e-mails. Hopefully it will work. Because they are sending something at intervals of more than three times a week. WHICH IS FUCKING INSANE. Who is running a marketing department that thinks sending bulk e-mail out more than three times a week is a good idea?
ETA: Customer service has this to say:
"We have received and processed your request to be removed from our mailing list. Please allow up to two weeks for this change to take effect."