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walkitoutR. is making a run to Savers and a book donation bin to get some things moved along out of our house. This is awesome, and I am very grateful. I’m really trying to get the house to a point where I can just look in a closet or whatever _and actually see what is there_. My ability to remember where every last thing is (and whether I still own it or not) deteriorates as I near my maximum amount of things to keep track of and, realistically, probably with age.
Anyway.
When I was down in the basement putting a couple things from A.’s decluttering into her memory box, I spotted a hydration bottle by Thermos, that I bought when at least one of the kids was still in preschool (for reference purposes: one is now in middle school and the other in high school, so this was a while ago). It was a nice one in a variety of ways, but the lid broke, and I had not been able to find anything that would work as a replacement. Someone had stacked on top of it a lid for some other bottle that was missing the bottle. This is how we roll. Which is wrong and bad in a variety of ways.
I grabbed the bottle, put the lid back where the bottle had been, and noticed the silicone sleeve on the metal (to keep your hands from slipping) was _sticky_. Ew. So I brought it upstairs and determined that it _was_ cleanable, easily (soap, water and a brush). Then I tried once again to find a replacement lid and once again failed, but I did notice that comments on Amazon claimed you could buy one by calling Thermos directly.
On a lark, I called Thermos. Sure, why not. (Saying, sure, why not, to apple pie? Led to apple pie, so my impulses lately have been fine, if a little weird.) I navigated a short phone tree, no one answered, I hung up and went to read news online, and then I got a call from a toll free number with an MS source. I’m like. . .hmmm. I picked it up, and it was Thermos _calling me back apologetically_. I’m like, oh! Thank you! I said what I wanted, she got my name and address and email and said it was usually $7.95 but this one was complementary expect it in 7-10 days.
Could have knocked me over with a feather. I said thank you, hung up, Noted it as a WF, with today’s date and the 7-10 expectation, put the bottle where I wouldn’t misplace it and came over here to blog about it because it was all so unexpectedly awesome.
Thank you, Thermos, for delighting me with customer service. I’ll update when it arrives. If I remember.
ETA: An email confirmation _with a tracking number_ has already arrived in my mailbox. I would love it if a company with this level of excellence in customer service continued to exist.
Anyway.
When I was down in the basement putting a couple things from A.’s decluttering into her memory box, I spotted a hydration bottle by Thermos, that I bought when at least one of the kids was still in preschool (for reference purposes: one is now in middle school and the other in high school, so this was a while ago). It was a nice one in a variety of ways, but the lid broke, and I had not been able to find anything that would work as a replacement. Someone had stacked on top of it a lid for some other bottle that was missing the bottle. This is how we roll. Which is wrong and bad in a variety of ways.
I grabbed the bottle, put the lid back where the bottle had been, and noticed the silicone sleeve on the metal (to keep your hands from slipping) was _sticky_. Ew. So I brought it upstairs and determined that it _was_ cleanable, easily (soap, water and a brush). Then I tried once again to find a replacement lid and once again failed, but I did notice that comments on Amazon claimed you could buy one by calling Thermos directly.
On a lark, I called Thermos. Sure, why not. (Saying, sure, why not, to apple pie? Led to apple pie, so my impulses lately have been fine, if a little weird.) I navigated a short phone tree, no one answered, I hung up and went to read news online, and then I got a call from a toll free number with an MS source. I’m like. . .hmmm. I picked it up, and it was Thermos _calling me back apologetically_. I’m like, oh! Thank you! I said what I wanted, she got my name and address and email and said it was usually $7.95 but this one was complementary expect it in 7-10 days.
Could have knocked me over with a feather. I said thank you, hung up, Noted it as a WF, with today’s date and the 7-10 expectation, put the bottle where I wouldn’t misplace it and came over here to blog about it because it was all so unexpectedly awesome.
Thank you, Thermos, for delighting me with customer service. I’ll update when it arrives. If I remember.
ETA: An email confirmation _with a tracking number_ has already arrived in my mailbox. I would love it if a company with this level of excellence in customer service continued to exist.