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National Grid is confused
Dec. 3rd, 2025 10:58 amI have autopay set up on my ngrid acccount (for the construction site). It was supposed to trigger on Nov 29. Weirdly, it says the _next_ payment is Nov 29, 2025. What? OK, sure, fine, whatever. And also, it show shows on the account as of Dec 1 as being paid. Despite that, I got a text saying I haven’t paid yet.
I just can’t even.
Meanwhile, I have an order that is supposed to be delivered by FedEx today from Woman Within for A. (shorts, mostly). They charged at order, but then let it lapse, and have been charging the smaller amounts as they ship. The first one went through; subsequent ones keep failing at Chase and Chase is not notifying me of a fraud or anything. I emailed Woman Within saying, do you need anything from me on this, and they misunderstood my description as being about something in the order process. I do not want Woman Within sending me free clothes. I want them to stay in business so I can reorder more clothes for A. in the future.
Why is this hard.
No one else on the planet nags the people they owe money to to actually collect. It’s just me. I get that I’m weird. I just want the transaction to complete.
ETA:
FedEx package arrived, still getting those declines. I called Woman Within, and apparently I placed the order through Apple Pay and Customer Service can’t switch the payment method so there’s nothing they can do. I cannot believe I am working this hard to give more money to a seller. But I am who I am. I contacted Chase, who sent me to their fraud department. They see the declines, but there’s no reason attached. Helpful! And of course once they retry 3 times, the merchant gets put on hold. So they undid the hold, and had nothing particularly helpful for me to try (did you try manually entering the card? I’m like, how? Where? Shipment arrived.).
Anyway. I wound up adding a different card to Apple Pay, and then removed the card I had on there (I’m not stupid, I want there to be _some_ card in place before I remove and re-add). Then I added the card back, but left the Pay to default to the other card. We’ll see if things go differently as a result. If it re-declines, I’m really not sure what to do next. Probably call Chase again, and get escalated and wind up in a three way call with the Merchant, the way my luck is going.
I just can’t even.
Meanwhile, I have an order that is supposed to be delivered by FedEx today from Woman Within for A. (shorts, mostly). They charged at order, but then let it lapse, and have been charging the smaller amounts as they ship. The first one went through; subsequent ones keep failing at Chase and Chase is not notifying me of a fraud or anything. I emailed Woman Within saying, do you need anything from me on this, and they misunderstood my description as being about something in the order process. I do not want Woman Within sending me free clothes. I want them to stay in business so I can reorder more clothes for A. in the future.
Why is this hard.
No one else on the planet nags the people they owe money to to actually collect. It’s just me. I get that I’m weird. I just want the transaction to complete.
ETA:
FedEx package arrived, still getting those declines. I called Woman Within, and apparently I placed the order through Apple Pay and Customer Service can’t switch the payment method so there’s nothing they can do. I cannot believe I am working this hard to give more money to a seller. But I am who I am. I contacted Chase, who sent me to their fraud department. They see the declines, but there’s no reason attached. Helpful! And of course once they retry 3 times, the merchant gets put on hold. So they undid the hold, and had nothing particularly helpful for me to try (did you try manually entering the card? I’m like, how? Where? Shipment arrived.).
Anyway. I wound up adding a different card to Apple Pay, and then removed the card I had on there (I’m not stupid, I want there to be _some_ card in place before I remove and re-add). Then I added the card back, but left the Pay to default to the other card. We’ll see if things go differently as a result. If it re-declines, I’m really not sure what to do next. Probably call Chase again, and get escalated and wind up in a three way call with the Merchant, the way my luck is going.